Shipping Policy

Last Updated: September 20, 2026

Thank you for shopping with VORA! We are committed to providing a smooth and reliable shopping experience, from the moment you place your order until your new bottle arrives at your doorstep.

Please review our shipping policy below for information about order processing, delivery times, tracking, and more.

1. Order Processing

All orders are carefully processed and prepared for shipment.

Estimated Processing Time: 1–3 Business Days

Orders placed on weekends or public holidays will be processed on the next available business day.

During peak shopping periods, promotional events, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

2. Shipping & Delivery Times

We currently ship to selected international destinations.

Estimated delivery times:

Destination	Estimated Delivery Time
United States	7–14 Business Days
Germany	7–14 Business Days
Other Supported Countries	7–20 Business Days

Delivery times are estimates and begin after your order has been dispatched.

Please note that actual delivery times may vary depending on your location, shipping carrier, customs clearance, and circumstances beyond our control.

3. Shipping Costs

Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.

Any promotional free-shipping offers will be clearly displayed on our website or at checkout.

4. Order Tracking

Once your order has been shipped, you will receive an email with your tracking number and tracking instructions, when tracking is available.

Please allow 24–72 hours for tracking information to become active after receiving your shipping confirmation.

If your tracking information has not updated for several days, please contact our customer support team.

5. Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete before placing your order.

If you notice an error in your shipping information, contact us as soon as possible.

We will do our best to accommodate address changes before your order is dispatched. However, once an order has been shipped, we may not be able to modify its destination.

Additional shipping charges may apply if a package is returned due to an incorrect or incomplete address provided by the customer.

6. Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to:

• Weather conditions or natural disasters

• Customs inspections or clearance procedures

• Carrier disruptions

• High seasonal shipping volumes

• Public holidays

• Other unforeseen circumstances

We appreciate your patience and understanding if your shipment experiences an unexpected delay.

If your order is significantly delayed, please contact us so we can investigate its status.

7. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please check with household members, neighbors, or your building's reception area.

You may also contact the shipping carrier for additional delivery information.

If you are still unable to locate your package, please contact our support team.

We will investigate the situation and assist you in finding an appropriate resolution.

8. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

To help us resolve the issue efficiently, please provide:

• Your order number

• A description of the damage

• Clear photographs of the damaged product

• Photographs of the shipping packaging, if available

We will review your request and help arrange an appropriate resolution in accordance with our refund and return policies and applicable consumer rights.

9. Customs Duties & Import Taxes

For international orders, customs duties, import taxes, or additional handling fees may apply depending on the destination country.

Any additional fees not collected at checkout may be the responsibility of the customer, unless otherwise stated during checkout or required by applicable law.

We recommend checking your country's import regulations before placing an international order.

10. Contact Us

If you have any questions about shipping, delivery, or your order status, our customer support team is here to help.

Store: VORA
Email: [Your Customer Support Email]
Website: [Your Store Website]

Please include your order number when contacting us so we can assist you more efficiently.

Thank you for choosing VORA!

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